Terms & Conditions.

1 — Acceptance of Terms

These Terms and Conditions ("Terms") form a binding agreement between ADVANCED CREATIVE AI TECHNOLOGY — FZCO (IFZA Licence No. 6255, IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates), trading as "ACAI" or "ACAI Technology" ("we", "us"), and the legal entity ("Customer", "you") that accesses or uses the Services. By signing up for, accessing, or using any Service, you confirm that you have authority to bind your organisation to these Terms.

Where a separate signed Master Services Agreement ("MSA"), Order Form, or Data Processing Addendum exists between the parties, those instruments prevail over any conflicting provision herein.

2 — Definitions

• Services: the ACAI Layer platform, hosted APIs, SDKs, dashboards, integrations, and any related professional services.
• Customer Data: data submitted by, or on behalf of, the Customer for processing through the Services.
• Documentation: the technical specifications and operational guides published at the documentation portal.
• Confidential Information: non-public information disclosed by either party that is identified as confidential or that should reasonably be understood to be confidential.

3 — The Services

ACAI provides an enterprise-grade autonomous commerce infrastructure including, without limitation: Intelligent Retail orchestration, B2B Digital Transformation tooling, and Generative Engine Optimization (GEO). The Services are continuously evolving; non-material changes may be made without notice provided that no degradation of contracted SLAs results.

4 — Beta and Early-Access Programs

Certain features are designated as "Beta", "Preview", or "Early Access". These features are provided as-is, may be modified or withdrawn at any time, and are excluded from any service-level commitments. Customer acknowledges that production use of Beta features is at Customer's discretion and risk.

5 — Access, Accounts, and Security

Customer is responsible for safeguarding API keys, access credentials, and any tokens issued in connection with the Services. Customer shall promptly notify info@acai-technology.com upon any suspected compromise. ACAI may suspend access where necessary to protect platform integrity.

6 — Acceptable Use

Customer shall not, and shall not permit any third party to:

• use the Services for unlawful purposes, including infringement of third-party rights;
• reverse-engineer, decompile, or extract model weights, save where mandated by applicable law;
• circumvent technical limitations, rate limits, or quota controls;
• submit data containing malware, or use the Services to deliver malware;
• use the Services to develop a directly competing product;
• generate content that violates ACAI's prohibited use policy as published from time to time.

7 — Fees, Invoicing, and Payment

Fees, billing cycles, and payment terms are defined in the applicable Order Form. Unless otherwise stated, invoices are payable net 30 days from the invoice date. Late payments accrue interest at the higher of 1.5% per month or the maximum rate permitted by law. All fees are exclusive of applicable taxes, which are the responsibility of the Customer.

8 — Intellectual Property

ACAI retains all right, title, and interest in and to the Services, the ACAI Layer, the ACAI marks, Documentation, and any improvements, derivatives, or feedback-derived enhancements. Customer retains all rights in Customer Data. Customer grants ACAI a non-exclusive, worldwide licence to process Customer Data solely as necessary to provide and improve the Services in accordance with the Privacy Policy.

9 — Customer Data and Privacy

ACAI processes Customer Data in accordance with the Privacy Policy and, where applicable, an executed Data Processing Addendum (DPA). ACAI maintains SOC 2 Type II controls, ISO 27001 alignment, and supports GDPR-resident deployment in EU regions.

10 — Confidentiality

Each party shall (a) hold the other party's Confidential Information in strict confidence, (b) use it only to perform under these Terms, and (c) protect it with at least the same degree of care it uses for its own confidential information, but no less than reasonable care. Confidentiality obligations survive termination for five (5) years; trade secrets remain protected for as long as they qualify under applicable law.

11 — Warranties and Disclaimers

ACAI warrants that the Services will materially conform to the published Documentation during the subscription term. EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND ACAI DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-generated outputs are probabilistic and Customer is responsible for human-in-the-loop validation where outcomes are material.

12 — Limitation of Liability

To the maximum extent permitted by law, neither party shall be liable for indirect, consequential, special, incidental, exemplary, or punitive damages, or for lost profits, revenue, or data. Each party's aggregate liability arising under or in connection with these Terms shall not exceed the fees paid by the Customer to ACAI in the twelve (12) months preceding the event giving rise to the claim. The foregoing limitations do not apply to gross negligence, wilful misconduct, or where excluded by mandatory law.

13 — Indemnification

ACAI shall defend Customer against third-party claims that the Services, when used as permitted, infringe a third party's intellectual property rights, and shall pay damages finally awarded by a court of competent jurisdiction. Customer shall defend ACAI against claims arising from Customer Data or Customer's use of the Services in violation of these Terms.

14 — Term and Termination

These Terms remain in effect for the term defined in the Order Form. Either party may terminate for material breach if the breach is not cured within thirty (30) days of written notice. Upon termination, Customer's right to use the Services ceases and ACAI will, upon written request and within sixty (60) days, return or delete Customer Data in accordance with the DPA.

15 — Governing Law and Jurisdiction

These Terms are governed by, and construed in accordance with, the laws of the United Arab Emirates as applied within the Emirate of Dubai, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts of the Dubai International Financial Centre (DIFC) or the courts of the Emirate of Dubai, as appropriate, subject to ACAI's right to seek injunctive relief in any court of competent jurisdiction to protect its intellectual property. Where the Customer is established in the European Union or the United Kingdom, mandatory local consumer or data-protection laws applicable to that Customer remain unaffected.

16 — Changes to These Terms

ACAI may update these Terms from time to time. Material changes will be notified to Customer at least thirty (30) days in advance via the email address on file or in-product notice. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

17 — Contact

For all matters relating to these Terms, contractual notices, or legal correspondence, please contact:

ADVANCED CREATIVE AI TECHNOLOGY — FZCO
IFZA Business Park, DDP
PO Box 342001, Dubai, United Arab Emirates
Licence No. 6255
info@acai-technology.com
Subject prefix: [LEGAL]

Document version 2026.04 · Supersedes all prior versions effective 27 April 2026.