ACAI / PRICING
// PRICING

Three engagement models.
Every price custom.

We don't sell seats, modules, or feature bundles. Every ACAI engagement is scoped against your stack, your channels, your brand voice, and the outcomes you're trying to ship — and priced accordingly. The three tiers below describe how we engage. Pricing is custom in all of them.

Tier · 01

Operator

Single-brand companies running their marketing in-house and ready to move from stitched-together SaaS to a unified platform.

Custom
Scoped to your single-brand operation · 12-month engagement
  • 1 brand · single-tenant deployment
  • Choose any 2 capability pillars (Content, Funnels, Community, GEO)
  • Standard 4-week onboarding
  • Email & portal support · 8h SLA
  • EU data residency by default
  • Quarterly platform reviews
Tier · 02

Portfolio

Multi-brand operators, holding groups, and Series B+ companies running serious commerce across multiple markets or product lines.

Custom
Scoped to your portfolio · 12-month engagement
  • Up to 5 brands · sub-account isolation
  • All four pillars + GEO suite included
  • Dedicated CSM + priority 4h SLA
  • Custom integrations against your internal stack
  • BYOK encryption (optional)
  • Quarterly business reviews + roadmap input
Tier · 03

White-Label

Agencies, holding companies, and platforms reselling under their own brand to their own customers — running ACAI invisibly underneath.

Custom
Scoped to your platform deployment · 24-month engagement
  • Unlimited brands / tenants
  • Full white-label · custom domain, brand theming, multi-tenant isolation
  • SSO/SAML, advanced RBAC, BYOK encryption
  • On-prem / VPC deployment available (AWS, GCP, Azure)
  • Enterprise SLA 99.95% + 24/7 named support
  • Dedicated solutions architect + custom data residency

ALL TIERS · CUSTOM PRICING · TRANSPARENT PROPOSAL WITHIN 5 BUSINESS DAYS OF DISCOVERY CALL

// INCLUDED IN EVERY TIER

What every customer gets, regardless of tier.

SOC 2 Type II
Continuously audited
GDPR / UK GDPR
EU data residency
UAE PDPL
Federal Decree 45/2021
ISO 27001
Aligned controls
AI Neuro-Marketing
Embedded in every campaign
Custom Strategy
Designed by our team
Brand Voice Locking
Tone, vocab, do/don't
End-to-End Production
One platform, one stack
Multi-Tenant Isolation
Default by architecture
Continuous Updates
Platform evolves weekly
Model-Agnostic
Anthropic · OpenAI · Google
80+ Integrations
Plugs into your stack
// CAPABILITY ADD-ONS

Modular boosts available on any tier.

Each add-on is scoped and priced separately. They layer onto whichever tier you're on without changing the base engagement.

Add-on · Visibility

GEO Suite

LLM citation tracking, semantic inventory, answer engine coverage. Get cited inside ChatGPT, Perplexity, Gemini, Claude.

Add-on · Acquisition

Paid Media Autopilot

Meta · Google · TikTok · LinkedIn. Creative generation, audience targeting, bid optimisation, and attribution — fully managed.

Add-on · Conversion

CRO Engine

Live A/B/n testing across landing pages, email subject lines, ad creative, and on-site copy. Continuous optimisation against your KPIs.

Add-on · Onboarding

Migration Services

White-glove migration from your existing stack — content libraries, automation flows, audience segments, brand assets — all preserved and enhanced.

Add-on · Engineering

Custom Integrations

Bespoke connectors to your internal systems — proprietary CDPs, custom data warehouses, legacy commerce stacks, internal CMSes.

Add-on · Compliance

Data Residency Premium

Specific regional data centers — Frankfurt, Amsterdam, Dubai, US-East, Singapore. Contractually committed in your DPA.

// COMPARISON MATRIX

Tier by tier, line by line.

For procurement teams who need to see the differences side by side.

Capability Operator Portfolio White-Label
Scope
Brands / sub-accounts1Up to 5Unlimited
Capability pillarsChoose 2All 4 + GEOEverything
Engagement length12 months12 months24+ months
Onboarding4 weeks6 weeks8+ weeks
Strategy & Production
Custom strategy by team of six✓✓✓
AI neuro-marketing analysis✓✓✓
Brand voice locking✓✓✓
End-to-end production✓✓✓
Support & Success
Email & portal support✓✓✓
Response SLA8h4h1h
Dedicated CSM—✓✓
Solutions architect——✓
24/7 named support——✓
Quarterly business review—✓✓
Roadmap input—✓✓
Security & Compliance
SOC 2 Type II✓✓✓
GDPR / UK GDPR / PDPL✓✓✓
EU data residency (default)✓✓✓
Custom regional residency—Optional✓
BYOK encryption—Optional✓
SSO / SAML—Optional✓
Advanced RBAC——✓
On-prem / VPC deployment——✓
Platform Features
White-label deployment——✓
Custom domain——✓
Multi-tenant isolation✓✓✓
Custom integrations—LimitedUnlimited
Enterprise SLA uptime99.9%99.9%99.95%
// FAQ

The questions procurement teams always ask.

If you don't see yours below, the fastest way to a real answer is a 30-minute discovery call. Use the contact form and we'll book it.

Are you a tool or a service?
Both. ACAI is a multi-tenant platform with composable APIs, but every engagement starts with strategy work from our team of six specialists. We don't sell raw automation. Think of us as a managed platform: the velocity of software with the judgment of a senior team.
What does onboarding look like?
A typical onboarding runs four weeks. Week 1 is discovery — your brand voice, channel mix, audience data, integrations. Weeks 2–3 are configuration — wiring your stack into the ACAI Layer, training models on your brand, building your first three campaigns. Week 4 is hand-off and live traffic. Larger or white-label engagements run 6–8 weeks.
What if we already use HubSpot, Klaviyo, Webflow, or other tools?
Keep them. ACAI is designed to plug into the stack you already run. We have first-class connectors for Shopify Plus, Magento, Klaviyo, Mailchimp, HubSpot, Customer.io, Meta Ads, Google Ads, TikTok, LinkedIn, Webflow, Contentful, Sanity, Segment, GA4, and 80+ others. We orchestrate across them — we don't replace them.
How do you handle our brand voice?
Every customer's brand voice is captured during onboarding through brand voice locking — a structured profile of tone, vocabulary, do/don't lists, factual claims, and approved messaging frameworks. The platform enforces this profile on every output. You can audit and override at any time. Brand voice never leaves your tenant.
What's your approach to AI safety and hallucination?
Three layers. First, the platform retrieves from your verified content sources before generation, so claims are grounded in your actual catalog and knowledge base. Second, a separate model audits every output against your brand voice profile and compliance constraints before deployment. Third, human review is required by default for any output that touches a regulated category — financial, medical, legal. You can configure the rigor of each layer.
Can we run this on our own cloud?
Yes — for White-Label tier customers. We support deployment on AWS, GCP, and Azure in your VPC, with bring-your-own-key (BYOK) encryption and your choice of model providers (Anthropic, OpenAI, Google, or your own private weights). Operator and Portfolio tiers run on our managed multi-tenant infrastructure with full data isolation, hosted in EU regions by default.
What's the minimum commitment?
12 months for Operator and Portfolio engagements. White-Label engagements typically commit for 24+ months given the depth of platform work involved. We don't offer monthly rolling contracts — the upfront strategic and platform work to onboard properly doesn't justify the friction of short-term arrangements.
Where is data stored?
EU by default (eu-west region). Customers in regulated jurisdictions can specify alternate regions: UAE (DXB), US-EAST, AP (Singapore). Data residency is contractually committed in your DPA. No cross-region replication unless explicitly approved.
// REQUEST A CUSTOM PROPOSAL

Tell us about your scope. Get a transparent proposal in 5 business days.

Every ACAI engagement begins with a 30-minute discovery call to understand your stack, your brand, and the outcomes you're trying to ship. Within 5 business days you receive a written proposal — scope, timeline, pricing, and SLAs.

Email us directly